The Summer Art Camps Manager oversees the daily operations of MOCA’s Summer Art Camp, ensuring an engaging, safe, and inclusive experience for all participants. This position is responsible for the day-to-day administration of MOCA Summer Art Camps. This temporary, full-time position runs from June 8 through August 14, 2026, and will direct the set-up, run, and supervision of camp operation and reporting.

Major Areas of Responsibility

1. Manage the day-to-day functions of camp and ensure a safe and healthy environment, both physically and mentally for campers during their time at MOCA’s Summer Art Camp.

2. Assist in ensuring clear communication with Summer Camp educators, volunteers, counselors, parents and the MOCA Staff.

3. Maintain a positive and enthusiastic attitude with staff, parents, and campers.

4. Ensure all supplies are ordered and properly accounted for, including day to day supplies and camp T-shirts.

5. Oversee that activities are effectively and safely implemented following risk management protocol.

6. Direct the off-site fieldtrips including reservation of buses, communication with community partners, and delivery of lunches for campers.

7. Manage a clear attendance provided by the Summer Camp Educators and submit reports after every class.

8. Assist in meetings with Summer Camps Educators and Youth Education Manager to ensure any issues are addressed with staff.

9. Maintain in contact with MOCA Staff, including attending any trainings, meetings, or communicating any issues.

10. Demonstrate effective problem-solving skills, patience, and flexibility.

11. Assist in the completion of accurate pre and post assessments of all campers by using guidelines created by The Children’s Trust.

12. Maintain a consistent and punctual schedule.

13. Other responsibilities as requested.

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Qualifications

14. Bachelor’s degree in related field or equivalent experience

15. Minimum 2 years-experience working with children in an educational or administrative setting.

16. Very good written and oral communication skills.

17. Strong organizational and multitasking skills

18. Be able to work collaboratively and inclusively with all constituent groups of students, teachers, museum staff and visitors.

19. Ability to convey a professional appearance and attitude.

20. Demonstrated commitment to equity, inclusion, and youth-centered learning environments.

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Preferred Qualifications:

• Ability to engage youth of varying ages with patience, enthusiasm, and creativity; to manage challenging behavior calmly and effectively; and to work collaboratively as part of a team with minimal supervision

• May be required to lift and carry up to 50 lbs. in various forms.

• May be required to work outside for extended periods of time.

• May be required to sit, stand, or maintain physical activity for extended periods of time.

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Reports to: Youth Education Manager

Terms: Independent contract employment

Compensation:

• $21 per hour

• Monday – Friday 40hrs/week. June 8 - August 14, 2026

• Mandatory pre-camp trainings occur in early June and are paid as part of employment.

This position requires a level II background check, which includes fingerprinting.

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Applicants: Please email a letter of interest and resume to hbohm@mocanomi.org with subject MOCA SUMMER ARTS CAMP MANAGER.  No phone calls please.

MOCA maintains a strong policy of equal employment opportunity for all employees, interns and applicants for employment. The museum hires, trains, promotes, compensates and dismisses employees and interns without regard for race, color, creed, religion, gender identity, sexual orientation, national origin, age, marital or veteran status, disability, citizenship, or political belief that does not prohibit performance of essential job functions. We are committed to building a culturally diverse staff and strongly encourage all those who are qualified to apply.  

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ABOUT MOCA

Mission

MOCA North Miami prezante atizay kontanporen ak enfliyans istorik li yo atravè ekspozisyon, pwogram edikasyon, ak koleksyon. Enspire pa kominote ki antoure li yo, MOCA konekte odyans divès ak kilti pa bay yon kote ki akeyi rankontre nouvo lide ak vwa, ak nouri yon lanmou tout lavi nan boza yo.

Vision

MOCA aspires to be a welcoming center at the heart of North Miami where art and art experiences flow in and out of the building — activating parks, schools, homes, and civic spaces; and connecting local and global conversations about art.

MOCA will tap into the cultural energy of the region to bring new art and perspectives to the public, building on North Miami’s legacy as a cultural destination. Visitors and the community can expect thought-provoking exhibitions that feature underexplored art and artists, and lift up diverse voices and stories.

MOCA will become known and respected locally and nationally for its innovative curatorial approach and research-driven exhibitions that are supported by educational programs for all ages. As a meeting place for cultural expressions and exchanges, MOCA will become a center for cross-cultural understanding and inclusion, connecting diverse communities through the arts.

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Educators lead MOCA’s Summer Art Camp classes, 8 weeks of inclusive, creative programs running Monday through Friday from June 15 through August 7, 2026, for children ages 6–11. Educators teach one- to three-week sessions, using artmaking to inspire creativity, confidence, and cultural connection. All educators must be available for and attend a mandatory summer camp training to be scheduled between June 8 and the beginning of camp.

Major Areas of Responsibility

• Develop and deliver engaging, inclusive art lessons based on the assigned weekly theme. Educators are responsible for creating and submitting detailed lesson plans to the Youth Education Manager no later than 3 weeks prior to the Monday their assigned week begins, ensuring alignment with MOCA’s program goals and adaptability for different learning styles and abilities.

• Prepare visual examples and demonstrations that model artistic concepts and processes aligned with submitted lesson plans and designed to support a range of learners.

• Maintain professional, positive communication with campers, parents, educators, and MOCA staff.

• Implement activities safely and effectively, following risk-management procedures at all times.

• Track daily attendance and provide required reports, including behavior notes, pre- and post-assessments, and session updates during end-of-day recaps.

• Maintain clear and regular communication with the Education Department regarding progress, needs, and classroom updates.

• Demonstrate strong problem-solving skills, patience, and flexibility in all instructional settings.

• Coordinate the final presentation of student artworks, ensuring pieces are prepared for the final showcase or released to guardians appropriately.

• Arrive on time daily and maintain consistency and professionalism throughout your session.

• Perform other duties as assigned to support the camp’s educational mission.

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Qualifications

• Bachelor’s degree or equivalent experience; preference for degrees in Art Education, Fine Arts, Art History, or related disciplines.

• Proficient in a range of artmaking techniques, including drawing, painting, sculpture, and mixed media.

• Demonstrated knowledge of and commitment to visual arts education.

• Minimum 2 years of professional experience in the visual arts.

• At least 1 year of experience working with children in an educational or art-based setting.

• Effective written and verbal communication skills.

• Ability to model and enforce museum-specific etiquette with students.

• Demonstrated ability to work collaboratively and inclusively with diverse groups of students, educators, and museum staff.

• Professional appearance, reliability, and a strong commitment to creating a positive learning environment.

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Desired

• Currently has a Professional Educator Certificate, or pursuing certification;

• Proficiency in a foreign language desirable: Spanish or Creole

Reports to: Summer Camp Manager

Terms: Independent contract employment

Compensation:

• $250 per day

• Monday through Friday from 8:30am-4pm for a complete one-week session

• Mandatory pre-camp trainings occur in early June and are paid as part of employment.

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Please look online for weekly themes and dates for qualifications and availability

https://www.mocanomi.org/learn/summer-art-camp-2026

This position requires a level II background check, which includes fingerprinting.

Applicants: Please email a cover letter, resume and three references to hbohm@mocanomi.org with subject MOCA SUMMER ART CAMP EDUCATOR.

No phone calls please.

MOCA kenbe yon politik solid nan opòtinite travay egal pou tout anplwaye yo ak aplikan yo pou travay. Anbochaj mize a, tren, ankouraje, konpanse ak ranvwaye anplwaye yo san yo pa konsènan ras, koulè, kwayans, relijyon, idantite sèks, oryantasyon seksyèl, orijin nasyonal, laj, maryaj oswa estati veteran, andikap, sitwayènte, oswa kwayans politik ki pa entèdi pèfòmans nan fonksyon travay esansyèl. Nou pran angajman pou bati yon anplwaye kiltirèlman divès ak fòtman ankouraje tout pwofesyonèl ki kalifye pou aplike.

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ABOUT MOCA

Mission

MOCA North Miami prezante atizay kontanporen ak enfliyans istorik li yo atravè ekspozisyon, pwogram edikasyon, ak koleksyon. Enspire pa kominote ki antoure li yo, MOCA konekte odyans divès ak kilti pa bay yon kote ki akeyi rankontre nouvo lide ak vwa, ak nouri yon lanmou tout lavi nan boza yo.

Vision

MOCA aspires to be a welcoming center at the heart of North Miami where art and art experiences flow in and out of the building — activating parks, schools, homes, and civic spaces; and connecting local and global conversations about art.

MOCA will tap into the cultural energy of the region to bring new art and perspectives to the public, building on North Miami’s legacy as a cultural destination. Visitors and the community can expect thought-provoking exhibitions that feature underexplored art and artists, and lift up diverse voices and stories.

MOCA will become known and respected locally and nationally for its innovative curatorial approach and research-driven exhibitions that are supported by educational programs for all ages. As a meeting place for cultural expressions and exchanges, MOCA will become a center for cross-cultural understanding and inclusion, connecting diverse communities through the arts.

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The Summer Art Camp Assistant Manager supports the daily operations of MOCA’s Summer Art Camp, helping ensure an engaging, safe, and inclusive experience for all participants. This temporary, full-time position runs from June 8 through August 14, 2026, and assists with camp setup, daily coordination, and supervision.

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Major Areas of Responsibility

• Oversee volunteer scheduling, including shift assignments and breaks.

• Collect camp documentation and assist in developing a weekly camp newsletter.

• Support daily camp functions and help maintain a safe, positive learning environment for all campers.

• Maintain clear and effective communication with camp educators, volunteers, parents, and MOCA staff.

• Model a positive and enthusiastic attitude in all interactions with campers, parents, and staff.

• Assist in implementing activities safely, following established risk-management procedures.

• Support camper check-in and pick-up procedures.

• Participate in MOCA trainings, staff meetings, and other required communications.

• Demonstrate strong problem-solving skills, flexibility, and sound judgment.

• Maintain consistent attendance and punctuality.

• Perform other duties as assigned to support camp operations

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Qualifications

• High School diploma or equivalent.

• Minimum 1 year experience working with children in an educational or administrative setting.

• Effective written and oral communication skills.

• Be able to work collaboratively and inclusively with all constituent groups of students, teachers, museum staff and visitors.

• Ability to convey a professional appearance and attitude.

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Preferred Qualifications:

• Ability to engage youth of varying ages with patience, enthusiasm, and creativity; to manage challenging behavior calmly and effectively; and to work collaboratively as part of a team with minimal supervision

• May be required to lift and carry up to 50 lbs. in various forms.  

• May be required to work outside for extended periods of time.  

• May be required to sit, stand, or maintain physical activity for extended periods of time.

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Reports to: Youth Education Manager

Terms: Independent contract employment

Compensation:

• $18 per hour

• Monday – Friday 40hrs/week. June 8 - August 14, 2026

• Mandatory pre-camp trainings occur in early June and are paid as part of employment.

This position requires a level II background check, which includes fingerprinting.

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Applicants: Please email a letter of interest and resume to hbohm@mocanomi.org with subject MOCA SUMMER ART CAMP Assistant Manager.  No phone calls please.

MOCA maintains a strong policy of equal employment opportunity for all employees, interns and applicants for employment. The museum hires, trains, promotes, compensates and dismisses employees and interns without regard for race, color, creed, religion, gender identity, sexual orientation, national origin, age, marital or veteran status, disability, citizenship, or political belief that does not prohibit performance of essential job functions. We are committed to building a culturally diverse staff and strongly encourage all those who are qualified to apply.  

‍

ABOUT MOCA

Mission

MOCA North Miami prezante atizay kontanporen ak enfliyans istorik li yo atravè ekspozisyon, pwogram edikasyon, ak koleksyon. Enspire pa kominote ki antoure li yo, MOCA konekte odyans divès ak kilti pa bay yon kote ki akeyi rankontre nouvo lide ak vwa, ak nouri yon lanmou tout lavi nan boza yo.

Vision

MOCA aspires to be a welcoming center at the heart of North Miami where art and art experiences flow in and out of the building — activating parks, schools, homes, and civic spaces; and connecting local and global conversations about art.

MOCA will tap into the cultural energy of the region to bring new art and perspectives to the public, building on North Miami’s legacy as a cultural destination. Visitors and the community can expect thought-provoking exhibitions that feature underexplored art and artists, and lift up diverse voices and stories.

MOCA will become known and respected locally and nationally for its innovative curatorial approach and research-driven exhibitions that are supported by educational programs for all ages. As a meeting place for cultural expressions and exchanges, MOCA will become a center for cross-cultural understanding and inclusion, connecting diverse communities through the arts.

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Camp Counselors supervise children ages 6–11 during MOCA’s Summer Art Camp. This temporary position runs from June 8 through August 14, 2026[LB1.1], with a mandatory inclusivity and safety training prior to the start of camp. Counselors assist MOCA Summer Camp Educators and actively participate in daily indoor and outdoor activities, helping campers feel supported, engaged, and at home. Working under the direction of the Summer Camp Manager, Counselors ensure a safe, creative, and organized experience for each week-long camp session.

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‍Major Areas of Responsibility

• Support MOCA Educators in maintaining a safe, positive, and inclusive environment for all campers.

• Build trust and open communication with campers to foster healthy relationships and a sense of belonging.

• Monitor camper safety, development, and well-being; report and document any issues promptly.

• Help organize classroom materials and assist with setup for lessons, snack breaks, lunches, and games.

• Model positive behavior, participation, and professionalism during all camp activities and field trips.

• Conduct headcounts regularly and ensure all campers are accounted for on-site and off-site.

• Enforce museum and camp safety rules and follow all emergency procedures.

• Maintain accurate attendance and incident records as directed by camp leadership.

• Collaborate effectively with fellow staff, volunteers, and camp educators.

• Demonstrate punctuality, reliability, and a proactive attitude.

• Perform additional duties and special projects as assigned.

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Qualifications

• Must be 18 years or older.

• High School diploma or equivalent.

• Minimum Experience, at least one of the following:

o One (1) season as summer camp volunteer  

o One (1) season of paid experience with a summer camp, school or recreational program

o One (1) year experience instructing children in a recreational setting, in any of the following areas: visual/fine arts, fashion design, or craftsmanship.

• Be able to work collaboratively and inclusively with all constituent groups of students, teachers, museum staff and visitors.

• Ability to convey a professional appearance and attitude.

• Ability to enforce museum specific etiquette with students

Preferred Qualifications:

• Ability to engage youth of varying ages with patience, enthusiasm, and creativity; to manage challenging behavior calmly and effectively; and to work collaboratively as part of a team with minimal supervision

• May be required to lift and carry up to 50 lbs. in various forms.  

• May be required to work outside for extended periods of time.  

• May be required to sit, stand, or maintain physical activity for extended periods of time.

Vle:

• Bilingual in English, Spanish and/or Hatian Creole

Reports to:

• Summer Camp Manager

Terms: Independent contract employment

Compensation:

• Seasonal employment; $16 an hour, not to exceed 35 hours a week for the duration of the contract with a minimum of 25 hours a week.[LB4.1]

• All Summer Arts Camp Counselors must participate in a mandatory training between June 8 – June 12, 2026[HB5.1]

• This position requires a level II background check, which includes fingerprinting.

Applicants: Please email a cover letter, resume and three references to hbohm@mocanomi.org with subject MOCA SUMMER CAMP COUNSELOR.

No phone calls please.

MOCA kenbe yon politik solid nan opòtinite travay egal pou tout anplwaye yo ak aplikan yo pou travay. Anbochaj mize a, tren, ankouraje, konpanse ak ranvwaye anplwaye yo san yo pa konsènan ras, koulè, kwayans, relijyon, idantite sèks, oryantasyon seksyèl, orijin nasyonal, laj, maryaj oswa estati veteran, andikap, sitwayènte, oswa kwayans politik ki pa entèdi pèfòmans nan fonksyon travay esansyèl. Nou pran angajman pou bati yon anplwaye kiltirèlman divès ak fòtman ankouraje tout pwofesyonèl ki kalifye pou aplike.

About MOCA

Mission

MOCA North Miami prezante atizay kontanporen ak enfliyans istorik li yo atravè ekspozisyon, pwogram edikasyon, ak koleksyon. Enspire pa kominote ki antoure li yo, MOCA konekte odyans divès ak kilti pa bay yon kote ki akeyi rankontre nouvo lide ak vwa, ak nouri yon lanmou tout lavi nan boza yo.

Vision

MOCA aspires to be a welcoming center at the heart of North Miami where art and art experiences flow in and out of the building — activating parks, schools, homes, and civic spaces; and connecting local and global conversations about art.

MOCA will tap into the cultural energy of the region to bring new art and perspectives to the public, building on North Miami’s legacy as a cultural destination. Visitors and the community can expect thought-provoking exhibitions that feature underexplored art and artists, and lift up diverse voices and stories.

MOCA will become known and respected locally and nationally for its innovative curatorial approach and research-driven exhibitions that are supported by educational programs for all ages. As a meeting place for cultural expressions and exchanges, MOCA will become a center for cross-cultural understanding and inclusion, connecting diverse communities through the arts.

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Celebrating its 30th anniversary year, the Museum of Contemporary Art, North Miami (MOCA) is a vibrant and inclusive space for contemporary art. Rooted in and inspired by our diverse communities, we serve as a vital catalyst for artistic innovation and community engagement. Through bold exhibitions, education and public programming, and our permanent collection, we cultivate a lifelong love of the arts.

Founded by artists in 1981 in single gallery space, MOCA became one of the first collecting contemporary art institutions in Miami-Dade fourteen years later, following a $2.5 million grant from the federal agency for Housing and Urban Development (HUD) to create a center for contemporary art on municipal land in the heart of North Miami’s business district. In 1996, MOCA unveiled the 23,000-square-foot building, designed by Charles Gwathmey of GSNY in conjunction with Miami firm Gelabert-Navia. Today, the museum is a beacon for discovering new artists and learning about our living cultural heritage, through internationally renowned artists, while continuing its long legacy of supporting and nurturing South Florida artists through its groundbreaking exhibitions and innovative educational programs.

MOCA is a vital cultural anchor in the heart of North Miami, serving this diverse community as a center for cross-cultural understanding and inclusion. The museum touches the lives of thousands of residents every year though a robust series of education programs and local partnerships. MOCA further engages members of its community through a variety of public events, including jazz concerts, film screenings, and art-making activities. Uniquely positioned as the only major arts organization within wide expanses of the region, MOCA’s reach and relevance extends across much of northern Miami-Dade County and southern Broward County.

A 501(c)(3) and department of the City of North Miami, MOCA is governed by a dedicated Board of Trustees. Its annual budget of approximately $4.5 million is achieved through a combination of government support, contributed and earned revenue. Under the leadership of Executive Director Chana Budgazad Sheldon since 2018, MOCA has experienced rapid growth unprecedented in organization history. Museum leadership seek to sustain this growth with increased capacity and improved operational efficiencies while envisioning dynamic, transformational initiatives in the near and mid future, including a significant capital enhancement.

DIRECTOR OF DEVELOPMENT

The Museum of Contemporary Art North Miami seeks a dynamic and entrepreneurial Director of Development to lead all aspects of the Museum’s development department. Reporting to the Executive Director, they will serve as a member of the Museum’s senior leadership team. The Director of Development will strategize, articulate, and execute a comprehensive fundraising program, including individual giving, membership/annual giving, corporate partnerships, and foundation relations. This is an exciting opportunity for a flexible leader with a collaborative spirit to work in a rapidly transforming museum.

MAJOR AREAS OF RESPONSIBILITY

Fundraising

• Lead the development and implementation of a comprehensive fundraising program that generates resources for exhibitions, arts education, public programming, general museum operations, and other strategic initiatives.

• Meet or exceed annual fundraising goals as set by the Board of Trustees and the museum’s strategic plan.

• Manage a personal list of leadership individual and corporate prospects and maintain an active calendar of face-to-face cultivation and solicitation calls.

• Manage cultivation and solicitation activities of the Executive Director, Trustees, and other leadership staff.

• Develop and implement a robust program for stewardship and donor relations with the Executive Director and Trustees that leads to deep, engaged relationships and high donor retention rates.

• Participate in regular community events and identify new external partners and funders.

• Set strategic direction and oversee the annual Night in Paradise gala.

Board Relations

• Participate in Board of Trustees meetings, including relevant committees including Institutional Advancement and Nominating & Governance.

• Work with the Executive Director and Trustees to identify, cultivate, and as appropriate, recruit new Board members.

• Together with the Executive Director, work with Trustees to strategize, prepare and support Board-led solicitations and cultivation endeavors.

Management/Leadership

• Manage the strategic direction of the development department, ensuring alignment with the institutional strategic plan.

• Plan, develop and manage the development department budget, working closely with the Director of Operations.

• Manage, mentor, and develop staff of two toward the achievement of defined goals on an ongoing basis.

QUALIFICATIONS

• Applied knowledge of professional fundraising principles, practices and procedures.

• Knowledge of fundraising research tools and methodology.

• Proven ability to implement fundraising plans and cultivating relationships, including a track record of achieving relevant contributed revenue targets.

• Demonstrated success securing major gifts.

• Self-directed, collaborative and motivated.

• Ability to thrive in a fast-paced environment, and in an atmosphere of continual growth and rapid change.

• Flexibility to adapt to changing priorities and manage multiple deadlines.

• Entrepreneurial, results-driven, creative risk-taker.

• Keen attention to detail.

• Demonstrated experience creating and managing budgets.

• Superior written, verbal, and aural communication skills.

• Exceptional interpersonal skills.

REQUIREMENTS AND SKILLS

• Bachelor’s degree required. Master’s degree in related field preferred.

• Minimum of 7 years progressive experience in development.

• Minimum of 3 years management experience.

• Proficient in the Microsoft Office Suite.

• Experience with Altru or other CRM/donor database systems.

• Ability to create and successfully manage an annual budget.

DESIRED

• Master’s degree in Arts Management or related field.

• Experience working in an arts/cultural setting, preferably in South Florida.

• Bilingual in Spanish and/or Haitian Creole.

This is a full-time, salaried position requiring some early morning, late evening and weekend hours as necessary. A level 2 background check will be required upon the offer of employment.

Reports to: Executive Director

Supervises: Membership and Donor Relations Manager, Development Assistant, Grant Management Consultants

Compensation: Competitive salary, commensurate with experience and including an excellent benefits package.

Applicants: Please email a cover letter, resume, writing sample and three references to Daniel Perron dp@perronandcompany.com with subject DIRECTOR OF DEVELOPMENT. No phone calls please.

MOCA kenbe yon politik solid nan opòtinite travay egal pou tout anplwaye yo ak aplikan yo pou travay. Anbochaj mize a, tren, ankouraje, konpanse ak ranvwaye anplwaye yo san yo pa konsènan ras, koulè, kwayans, relijyon, idantite sèks, oryantasyon seksyèl, orijin nasyonal, laj, maryaj oswa estati veteran, andikap, sitwayènte, oswa kwayans politik ki pa entèdi pèfòmans nan fonksyon travay esansyèl. Nou pran angajman pou bati yon anplwaye kiltirèlman divès ak fòtman ankouraje tout pwofesyonèl ki kalifye pou aplike.

ABOUT MOCA

Mission

MOCA North Miami is a vibrant and inclusive space for contemporary art. Rooted in and inspired by our diverse communities, we serve as a vital catalyst for artistic innovation and community engagement. Through bold exhibitions, education and public programming, and our permanent collection, we cultivate a lifelong love of the arts.

Vision

Over the next three years, MOCA North Miami will set a bold new standard for contemporary art museums in the United States. Our vision is to be recognized as a leading institution for identifying and championing artists—of all ages and backgrounds—at the moment a museum exhibition can transform the trajectory of their careers.

By sharpening the curatorial instinct that has long distinguished MOCA’s programming, and by committing to supporting artists on the cusp of a breakthrough, MOCA will solidify its role as an integral partner and platform for artistic growth in the country. At the heart of our work is accessibility: we will provide multiple entry points into art and ideas, ensuring that visitors see themselves reflected in our exhibitions and programs.

We are equally committed to nurturing the next generation of creators. Through after-school classes, summer camp, and local partnerships, MOCA will make creativity an essential and accessible part of civic life. By fostering curiosity and artistic expression, we will inspire tomorrow’s artists and audiences, while deepening our role as a cultural hub for North Miami, and the broader region.

This vision defines MOCA. We will be known as the museum where the future of contemporary art is discovered.

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The Associate Director of Operations and Guest Experience is a proactive, guest-focused leader who ensures an exceptional visitor experience while supporting the museum’s operational excellence and long-term facility planning. Reporting to the Deputy Director, this role combines front-of-house leadership with strategic oversight, implementing a hospitality-driven customer service model and maintaining a nimble, efficient operation. In addition to managing daily workflows, the Associate Director of Operations and Guest Experience plays a key role in planning and coordinating facility renovations, sourcing vendors, and supporting operational strategies that align with MOCA’s modernization goals.

Major Areas of Responsibility

Operational Support

• Manage day-to-day workflows for the Operations department: Oversee routine tasks, ensuring SOPs are followed, and deadlines are met.

• Coordinate cross-departmental projects: Act as a liaison between teams to keep communication smooth and projects on track.

• Monitor compliance: Ensure adherence to policies, permitting requirements, and reporting standards.

• Liaise with the City of North Miami departments on operational matters, including invoice approvals, procurement procedures, event protocols, and adherence to municipal requirements.

Staff & Culture

• Hire, onboard, train, schedule, and supervise Museum Associates (part-time front-of-house staff) and contract labor as needed.

• Directly supervise operational staff, including the Building Manager, Chief of Security, Events Specialist, and Operations Assistant.

• Oversee daily operations of the museum’s Welcome Center—including the lobby and Museum Shop—ensuring exceptional guest engagement, accurate admission and membership processing, and clear communication of current exhibitions and programs.

• Serve as a primary resource for guest questions, concerns, and complaints, escalating feedback to Senior Management as appropriate.

• Lead internal training initiatives, including onboarding, customer service standards, safety protocols, and data capture processes.

• Establish standards and protocols for visitor data capture and reporting, supervising the Operations Assistant’s preparation of weekly summaries on admissions, zip codes, visitor feedback, and email list growth.

• Foster a guest-centered, inclusive, and collaborative workplace culture through regular check-ins, role clarification, and proactive problem-solving.

• Liaise with Human Resources on staffing plans, employee relations, compliance, and performance management.

Financial & Administrative

• Work with the Deputy Director to create, manage, and track departmental and city budgets.

• Coordinate with City departments on risk management, emergency preparedness, and safety compliance, including drills, incident reporting, and mitigation procedures.

• Upkeep of MOCA’s policy handbook, emergency manual, and training manuals.

• Oversee protocols for managing the museum’s staff calendar, main voicemail, and general email inbox, ensuring timely response and appropriate escalation by the Operations Assistant.

• Oversee operational systems and platforms, ensuring functionality, staff training, timely coordination of IT support, and alignment with institutional needs.

• Work with Deputy Director, Events Specialist, Executive Assistant, and Operations Assistant on organizing and executing staff meetings, board meetings, staff parties, and events.

Strategic Projects

• Maintenance and Revenue building with the Museum Shop, including entering and maintaining inventory, strategizing with the Communications department on marketing efforts, reporting product shortages, and ordering items as necessary.

• Support the implementation of facility renovations, including vendor sourcing, onboarding coordination, securing cost estimates, and processing accounts payable.

• Perform routine maintenance checks and report deficiencies and items for repair to the Building Manager.  

• In collaboration with the Building Manager, establish and maintain a master calendar of recurring services and inspections.

• Act as the Museum’s designated ADA coordinator, including researching best practices and needs for compliance with the Americans with Disabilities Act.

• Act as the manager on duty. Available on weekends if necessary.

Qualifications

• Minimum of 5–7 years of progressively responsible experience in operations, facilities management, guest experience, or a related field.

• 2–3 years of supervisory experience, with demonstrated success leading and supporting teams.

• Experience in museums, arts and culture organizations, or other public-facing institutions strongly preferred.

• Strong background in customer service–driven, hospitality-focused environments.

• Demonstrated leadership, team management, and staff development experience.

• Ability to manage multiple priorities in a fast-paced environment with flexibility, sound judgment, and discretion.

• Superior verbal and written communication skills.

• Strong sense of professionalism, accountability, and problem-solving ability.

Requirements

• Bachelor’s degree preferred or equivalent professional experience.

• Proficiency in Microsoft Office Suite and CRM/POS systems.

• Ability to work evenings and weekends as required.

Desired

• Bilingual in English and Spanish or Haitian Creole.

• Experience with Monday, Altru, or similar CRM databases.

• Experience working with municipal or government partners.

For special events, must be able to remain standing for several hours at a time. Position may require occasional lifting of 25 pounds or less.

This is a full-time, salaried position, with evening and weekend hours required as needed. Flexible scheduling and comp time are available with prior approval. A level 2 background check will be required upon offer of employment.

Reports to: Deputy Director

Supervises: Building Manager, Chief of Security, Operations Assistant, Events Specialist, and Part-time front of house staff

Compensation: Salary starting at $75,000 annually, commensurate with experience, and including an excellent benefits package

Applicants: Please email hr@aperiohr.com a cover letter, resume, and three references with the subject The Associate Director of Operations and Guest Experience. No phone calls, please.

MOCA maintains a strong policy of equal employment opportunity for all employees and applicants for employment. The museum hires, trains, promotes, compensates, and dismisses employees without regard for race, color, creed, religion, gender identity, sexual orientation, national origin, age, marital or veteran status, disability, citizenship, or political belief that does not prohibit performance of essential job functions. We are committed to building a culturally diverse staff and strongly encourage all qualified professionals to apply.  

ABOUT MOCA

Mission

MOCA North Miami is a vibrant and inclusive space for contemporary art. Rooted in and inspired by our diverse communities, we serve as a vital catalyst for artistic innovation and community engagement. Through bold exhibitions, education and public programming, and our permanent collection, we cultivate a lifelong love of the arts.

Strategic Vision

Over the next three years, MOCA North Miami will set a bold new standard for contemporary art museums in the United States. Our vision is to be recognized as a leading institution for identifying and championing artists—of all ages and backgrounds—at the moment a museum exhibition can transform the trajectory of their careers.

By sharpening the curatorial instinct that has long distinguished MOCA’s programming, and by committing to supporting artists on the cusp of a breakthrough, MOCA will solidify its role as an integral partner and platform for artistic growth in the country. At the heart of our work is accessibility: we will provide multiple entry points into art and ideas, ensuring that visitors see themselves reflected in our exhibitions and programs.

We are equally committed to nurturing the next generation of creators. Through after-school classes, summer camp, and local partnerships, MOCA will make creativity an essential and accessible part of civic life. By fostering curiosity and artistic expression, we will inspire tomorrow’s artists and audiences, while deepening our role as a cultural hub for North Miami, and the broader region.

This vision defines MOCA. We will be known as the museum where the future of contemporary art is discovered.

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